1. Use a subject line that tells the other person what the e-mail is about. Don't just write Information or Your e-mail.

2. If you are writing to someone you don't know start by saying who you are and why you are writing.

3. Use written greetings (Dear Mr Smith) and endings (Yours sincerely), just as you would in а letter.

4. Use short, clear sentences.

5. Use paragraphs for different subjects. Leave a space between paragraphs.

6. In business e-mails, always use a formal and polite tone. Don’t be too informal or familiar.

7. Don’t use emoticons, e.g. L, or acronyms, e.g. BTW (by the way).

8. Don't write in CAPITAL LETTERS – this is like shouting.

9. Don't repeat yourself – try not to use the same word more than once in a paragraph.

10. Check your spelling and punctuation - are they correct? If you are worried about your spelling, use a spell check.

E-mail pattern:

From:  <steve03@gmail.com>

To:  <hub12@usclargo.com>

Subject:  Springtime catalog

Date:  Sun 03/11/12 02:03 PM

Dear John Smith

Please send me the following items from your Springtime catalog:

500 Newton 20/22 #AC45 $250 (0.50) $250.50

600 White Heaven 16/18 #WN09 $300 (0.50) $300.50

Total $551.00

I am enclosing my check made payable to you in the amount of $568.25, which includes the cost of handling and shipping. Thank you.

Sincerely yours,

Alexander Ivanov